If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Customer Care Team
Telephone 0800 040 7766

Email the Customer Care Team at customercare@northerngas.co.uk

Connections Team
Telephone 0800 040 7766

Email the Connections Team at gasconnections@northerngas.co.uk

Press Office
Telephone 0113 322 7950

Telephone Out of hours: 0113 322 7978

Stakeholder Relations Team

Email the stakeholder team at stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766
Safe & warm Gas Emergencies

Follow these six simple steps

  • 1

    Call the National Gas Emergency Service immediately on 0800 111 999.

  • 2

    Put out any naked flames, and don’t smoke or strike any matches.

  • 3

    Turn off all your gas appliances and don’t use them until they’re checked by an engineer.

  • 4

    Turn off your electrical appliances, and avoid turning any switches on or off.

  • 5

    Open your doors and windows.

  • 6

    Keep other people away from the area.

Loss of power?

Watch the video

Priority service register

Watch the video

When you make an emergency call

You’ll be put through to an experienced operator, who’ll ask you a few questions and dispatch an engineer who’ll arrive within one or two hours.

The operator will also give you some advice about what to do while you’re waiting for an engineer to arrive, such as opening doors and windows. Once they’ve arrived, they won’t leave until the situation has been made safe.

Just so you know

Our emergency engineers aren’t covered to make repairs to appliances or internal pipework.

Also, depending on the advice you’re given by our engineer, you may need to contact a Gas Safe Registered engineer to make further repairs to appliances or pipework.

Need this information in another language?

Looking for something else?